AI-POWERED POST-PURCHASE ENGAGEMENT
The sale is where your customer relationship should start. Not end.
You sell through indirect sales channels — so the customers buying your product stay invisible to you. Dlite turns every receipt and invoice into a known, engaged, repeat customer, with AI-powered claims, rewards, and support.
Built by the Kademi.co team · SOC 2 Type II · A decade of programs at global scale.
Claim-based loyalty programs should work. Right now, they don't.
Claim-based loyalty programs mean yet another app to download or a clunky web-form to start and abandon.
Manual verification of receipts and invoices is costly and often a non starter — and fraud slips through easily.
Every claim is a chance to build a direct relationship with a customer. Most companies miss this.
Snap
Customer snaps a photograph of a receipt or invoice.
Scan
AI extracts the purchase and scores for fraud.
Award
A rule runs to calculate the customer's payout.
Registration
Customers register their product.
RewardCustomer spends their points in a reward store — gift cards, merch, and more.
Rebate paymentCash paid automatically into customers' banks, in 130+ currencies.
AI powered supportUnboxing, setup and troubleshooting — answered on the spot.
AI powered sellingVouchers and product suggestions that spark the next purchase.
Snap
Photograph the receipt — in-store or online.
Scan
AI extracts the purchase and scores for fraud.
Award
A payout rule runs to calculate points.
Registration
Customers register products.
RewardSpendable points, redeemable in our store or yours.
Rebate paymentCash paid automatically to their bank, in 130+ currencies.
AI powered supportUnboxing, setup and troubleshooting, on the spot.
AI powered sellingTime-sensitive vouchers and product discovery drive the next purchase.
Verified purchases
The receipt or invoice is captured, scanned, and checked — automatically. The customer just snaps a photo; Dlite handles the rest.
Snap — capture anywhere
A till receipt, or supplier invoice — photographed in the web portal or straight into WhatsApp. In-store, at the trade counter, or at home.
Scan — extract instantly
AI reads the whole receipt, matches eligible SKUs — mixed baskets and multi-item claims included — and pulls store, date and totals in seconds.
Verify — score for fraud
Multiple signals run in the background. Score-based rules approve clean claims instantly and flag the rest for review — so only real purchases get rewarded.
Real screen capture — a customer submitting a claim.
Points
Flexible points rules engine
Flexible by design. Fixed points per eligible product, multipliers based on invoice value, bonuses for mixed-basket purchases, or tiered rates by customer type — the rules run instantly against the scanned data, with no spreadsheets and no manual tallying.
Cash rebates
Paid automatically
Choose cash and Dlite pays rebates directly into customers' bank accounts — automatically, no manual payouts or spreadsheets. Our global forex partner settles at scale in over 130 currencies, so one promotion pays out cleanly across every market you run.
Promotions
Promotions that move product
Run time-boxed campaigns on the products you want to move: bonus points on a new range, multipliers during a launch window, or extra rewards for hitting purchase targets. Start and stop promotions without touching the core program.
Shop for rewards
When points are ready to spend, customers explore a broad range of rewards from a Dlite-hosted store.
Ask their personal AI assistant to suggest rewards
Choose from gift cards, merchandise, prepaid cards, and experiences
Browse a visual catalogue, add to cart, and check out in minutes
Orders are passed to one of Dlite's global reward and fulfilment partners — giving customers worldwide reach
Automatic notifications keep customers updated on order and fulfilment status
Already got a loyalty platform?
Connect Dlite to your platform through an API and let customers redeem their points in the place that makes the most sense.
Real screen capture — a customer buying rewards with points.
From unboxing to troubleshooting — handled in chat.
The moment after purchase is when customers need you most. Your assistant guides unboxing and setup, troubleshoots problems, and answers product questions on the spot — so more products get used successfully, and fewer questions ever reach your team.
Trained on your product knowledge
Upload your product brochures, manuals and support dockets — Dlite's agents draw on them to answer customers accurately, in your voice, every time.
Activations up
More products set up and used.
Tickets down
Fewer calls to your support team.
Returns down
Fewer avoidable returns.
Real screen capture — a customer getting support.
Turn a redemption into the next purchase.
The moment a purchase is validated, you have a verified buyer in a live conversation, complete with their purchase history and a reason to talk. That's the perfect moment to drive the next sale.
Dlite assistant makes it happen naturally:
Suggests products in the flow of conversation – "Since you've purchased this, you might also like..."
Helps customers discover new products when they ask
Offers time-sensitive vouchers that drive customers in-store or online
Flags promotions on product lines that earn more points
Real screen capture — a customer getting offered a promotional incentive.
Registered in a photo. Reachable for the life of the product.
The paper warranty card and the abandoned online form, replaced. Customers snap the receipt — or the product itself — and Dlite captures everything you need to register the purchase and turn an anonymous buyer into a known one.
A photo of the receipt or the product. AI extracts the SKU, serial number and purchase date automatically — the assistant asks in chat only if something's missing.
Every registration is backed by the scanned receipt or invoice, stored against the customer's record — so warranty claims and eligibility questions have a paper trail.
Every registration links a real person to a real product — giving you a direct line to the buyer long after the retailer's part in the sale is done.
Plugs into your warranty platform
Dlite handles the customer-facing side of registration. The back-office work — returns, refunds, warranty admin — stays in the systems your team already runs, with registrations flowing straight through via API.
Real screen capture — a customer registering their product.
07 - Channels
Zero-barrier by design
No new app to download. No forms to complete. Customers are up and running in seconds — on the channel they choose.
Web portal
A clean, modern portal on desktop and mobile — customers sign up and are claiming in seconds.
Submit claims and track points in one place
Personal AI assistant embedded in the portal
Real-time product support, right where they claim
Browse and redeem rewards from the built-in store
The next era of customer engagement is conversational — and it's already in their pocket.
A natural conversation, in the messaging app they use every day
No app to download, no login — just a message
Claims, support, balances and rewards, all handled in chat
Every conversation is personal, direct, and started by your customer
Built for
Brands that sell indirect
Whoever buys your product — at the till, the trade counter, or on account — Dlite turns their receipt or invoice into a direct relationship.
CONSUMERS
Cashback, points, and support on every till receipt.
Appliances, baby products, wellness, pet care, home & garden, premium food & drink.
TRADE PROFESSIONALS
Reward the hands that install your brand.
Electricians, plumbers and HVAC installers — claiming wholesaler and merchant invoices.
BUILDERS & CONTRACTORS
Claim-to-earn on every merchant invoice.
Roofing, insulation, paint and timber — for builders, remodelers and site crews.
WORKSHOPS & GARAGES
Loyalty built into every part fitted.
Parts, oils, tyres and consumables — bought through motor factors and distributors.
VENUES & OPERATORS
Reward the kitchens behind the orders.
Ingredients, beverages and venue consumables — for restaurants and cafés.
FARMERS & GROWERS
Rebates on every rural merchant invoice.
Animal health, crop protection, seed and feed — through rural retailers.
Don't see your category? Talk to the Dlite team — we work across more verticals and segments than we can show here.
Frequently asked questions
No — Dlite plugs in. Connect through a simple API and push claim points straight to your existing loyalty platform, so customers earn through Dlite and redeem where it makes the most sense to you and them.
Every claim is scored automatically across multiple signals — geolocation, claim velocity, IP address and image hashing to catch resubmitted receipts. Clean claims are approved instantly; anything suspicious is flagged for review, so only real purchases get rewarded.
Yes. You define the eligible SKUs and the AI picks them out automatically — mixed baskets, multi-item invoices and everything in between, processed in one scan.
There are no geographic restrictions. Data can be hosted globally, rewards are fulfilled through worldwide partners, and cash rebates settle in 130+ currencies — so one programme can run cleanly across every market you sell in.
Pricing is tailored to your programme — volumes, rewards mix and markets all shape it. Book a demo and we'll scope it with you; you'll leave with a clear picture of the numbers.
Faster than you'd expect — the platform, rewards catalogue and payment rails are already built. Most programmes are configured, branded and live in weeks, not months.
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I already run a loyalty programme — does Dlite replace it?
No — Dlite plugs in. Connect through a simple API and push claim points straight to your existing loyalty platform, so customers earn through Dlite and redeem where it makes the most sense to you and them.
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How do you prevent fraud?
Every claim is scored automatically across multiple signals — geolocation, claim velocity, IP address and image hashing to catch resubmitted receipts. Clean claims are approved instantly; anything suspicious is flagged for review, so only real purchases get rewarded.
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Can a single receipt or invoice include multiple products?
Yes. You define the eligible SKUs and the AI picks them out automatically — mixed baskets, multi-item invoices and everything in between, processed in one scan.
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Which regions and currencies can we run in?
There are no geographic restrictions. Data can be hosted globally, rewards are fulfilled through worldwide partners, and cash rebates settle in 130+ currencies — so one programme can run cleanly across every market you sell in.
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What does Dlite cost?
Pricing is tailored to your programme — volumes, rewards mix and markets all shape it. Book a demo and we'll scope it with you; you'll leave with a clear picture of the numbers.
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How quickly can we launch?
Faster than you'd expect — the platform, rewards catalogue and payment rails are already built. Most programmes are configured, branded and live in weeks, not months.
Book a demo
See Dlite, end to end.
A live walkthrough that runs 30 minutes — but if we've got your attention and you want to go deeper, the time's yours.
Tailored to you
See how Dlite works for your industry, your products, your customers — not a generic pitch.
30 minutes, no slides marathon
A working product walkthrough with room for the questions that matter to you.
Try it after the call
We'll set you up with hands-on access so you can put Dlite through its paces yourself.
Request your demo
A few details and we'll be in touch.
Dlite is built by the team behind Kademi.co, on SOC 2 Type II certified enterprise infrastructure.
Dlite is built by the team behind Kademi.co, on SOC 2 Type II certified enterprise infrastructure.